Clarifying Your SaaS' Competitive Landscape

Lesson

20

The advice "ignore your competitors" is a mistake. Learn why it's critical to understand the competitive landscape you're in, and how to quickly identify the top alternative, direct, and indirect competing solutions solutions your ideal customers evaluate you against.

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  • Itemize competitors within your top 3-4 "struggles"
  • Theme competing solutions by type
  • Add to your Customer JTBD brief

This lesson doesn't include any additional action items.

Part 2: Gaining Customer Insight

Module 1: Customer Insight

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Customer Research: Segmenting

(Available Soon)

Part 2: Gaining Customer Insight

Module 1: Customer Insight

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Running Customer Surveys

(Available Soon)

Part 2: Gaining Customer Insight

Module 1: Customer Insight

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Conducting Customer Interviews

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Part 2: Gaining Customer Insight

Module 1: Customer Insight

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Tapping into Internal Resources

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Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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What is "Jobs to be Done"?

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Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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Segmenting your Customers by JTBD

(Available Soon)

Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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Building Your Customer JTBD Brief

(Available Soon)

Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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Your Top-Priority Customer JTBD

(Available Soon)

Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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Presenting JTBD Company-Wide

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Part 3: Operationalizing the Customer Experience

Module 1: Customer Experience Mapping

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A Growth Framework for Your SaaS

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Part 3: Operationalizing the Customer Experience

Module 1: Customer Experience Mapping

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Deconstructing Customer Experiences

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Part 3: Operationalizing the Customer Experience

Module 1: Customer Experience Mapping

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The Mapping Process

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Part 3: Operationalizing the Customer Experience

Module 2: Mapping Your Customer JTBD

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The Struggle Phase

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Part 3: Operationalizing the Customer Experience

Module 2: Mapping Your Customer JTBD

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The Evaluation Phase

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Part 3: Operationalizing the Customer Experience

Module 2: Mapping Your Customer JTBD

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The Growth Phase

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Part 3: Operationalizing the Customer Experience

Module 3: Operationalizing Your Customer Experience

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Creating Your Customer Experience Map

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Part 3: Operationalizing the Customer Experience

Module 3: Operationalizing Your Customer Experience

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Your Key Performance Indicators

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Part 3: Operationalizing the Customer Experience

Module 3: Operationalizing Your Customer Experience

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Integrating Your CX Map Company-Wide

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Part 3: Operationalizing the Customer Experience

Module 3: Operationalizing Your Customer Experience

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Sharing Your CX Map With Your Team

(Available Soon)

Part 4: Building Customer-Led Growth

Module 1: Growth Strategy

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Strategic Level-Setting

(Available Soon)