Lesson
18
Learn how to organize the research you've gathered, based on the most common struggling moments and motivations that occur in customers' and audience's lives.
This lesson doesn't include any additional materials.
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Module 1: Customer Insight
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Customer & Audience Insight Overview
Module 1: Customer Insight
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Customer Research: Segmenting
Module 1: Customer Insight
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Conducting Customer Interviews
Module 1: Customer Insight
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Tapping into Internal Resources
Module 1: Customer Insight
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Parsing Customer & Internal Research
Module 2: Audience Insight
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Learning from your Website Visitors
Module 2: Audience Insight
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Learning from your Target Audience
Module 2: Audience Insight
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Parsing Website & Audience Research
Module 3: Jobs to be Done
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What is "Jobs to be Done"?
Module 3: Jobs to be Done
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Segmenting your Customers by JTBD
Module 3: Jobs to be Done
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Building Your Customer JTBD Brief
Module 3: Jobs to be Done
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Clarifying Your SaaS' Competitive Landscape
Module 3: Jobs to be Done
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Your Top-Priority Customer JTBD
Module 3: Jobs to be Done
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Presenting JTBD Company-Wide
Module 1: Customer Experience Mapping
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A Growth Framework for Your SaaS
Module 1: Customer Experience Mapping
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Deconstructing Customer Experiences
Module 1: Customer Experience Mapping
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The Mapping Process
Module 2: Mapping Your Customer JTBD
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The Struggle Phase
Module 2: Mapping Your Customer JTBD
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The Evaluation Phase
Module 2: Mapping Your Customer JTBD
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The Growth Phase
Module 3: Operationalizing Your Customer Experience
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Creating Your Customer Experience Map
Module 3: Operationalizing Your Customer Experience
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Your Key Performance Indicators
Module 3: Operationalizing Your Customer Experience
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Integrating Your CX Map Company-Wide
Module 3: Operationalizing Your Customer Experience
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Sharing Your CX Map With Your Team
Module 1: Growth Strategy
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Strategic Level-Setting
Lesson
18
Segmenting your Customers by JTBD
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