Building Alignment

Lesson

6

A brand sprint is great level setting tool for those who are preparing to take on their critical business opportunity. Here, we look at the six key brand exercises that are part of that brand sprint; how to run a successful brand sprint, so you only need to do it once; and how to create more company-wide alignment once that sprint has been run.

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Part 2: Gaining Customer Insight

Module 1: Customer Insight

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Customer Research: Segmenting

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Part 2: Gaining Customer Insight

Module 1: Customer Insight

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Running Customer Surveys

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Part 2: Gaining Customer Insight

Module 1: Customer Insight

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Conducting Customer Interviews

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Part 2: Gaining Customer Insight

Module 1: Customer Insight

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Tapping into Internal Resources

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Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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What is "Jobs to be Done"?

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Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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Segmenting your Customers by JTBD

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Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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Building Your Customer JTBD Brief

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Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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Your Top-Priority Customer JTBD

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Part 2: Gaining Customer Insight

Module 3: Jobs to be Done

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Presenting JTBD Company-Wide

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Part 3: Operationalizing the Customer Experience

Module 1: Customer Experience Mapping

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A Growth Framework for Your SaaS

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Part 3: Operationalizing the Customer Experience

Module 1: Customer Experience Mapping

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Deconstructing Customer Experiences

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Part 3: Operationalizing the Customer Experience

Module 1: Customer Experience Mapping

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The Mapping Process

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Part 3: Operationalizing the Customer Experience

Module 2: Mapping Your Customer JTBD

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The Struggle Phase

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Part 3: Operationalizing the Customer Experience

Module 2: Mapping Your Customer JTBD

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The Evaluation Phase

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Part 3: Operationalizing the Customer Experience

Module 2: Mapping Your Customer JTBD

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The Growth Phase

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Part 3: Operationalizing the Customer Experience

Module 3: Operationalizing Your Customer Experience

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Creating Your Customer Experience Map

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Part 3: Operationalizing the Customer Experience

Module 3: Operationalizing Your Customer Experience

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Your Key Performance Indicators

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Part 3: Operationalizing the Customer Experience

Module 3: Operationalizing Your Customer Experience

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Integrating Your CX Map Company-Wide

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Part 3: Operationalizing the Customer Experience

Module 3: Operationalizing Your Customer Experience

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Sharing Your CX Map With Your Team

(Available Soon)

Part 4: Building Customer-Led Growth

Module 1: Growth Strategy

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Strategic Level-Setting

(Available Soon)